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The Avisso Standard.
These six principles guide how we handle an order when there is a decision to make. They're written down so clients, appraisers and our own team can hold us to them.
Competency before convenience.
The assignment goes to a professional suited to the property and market, not simply the next available appraiser.
In practice
- Property type, market and complexity read from the order first
- Assignment by competency and performance, not rotation position
- A person who can explain why this appraiser
Quality before delivery.
Quality is a process, not a final check. It starts with credentialing and continues after delivery.
In practice
- Checks before assignment, during the order, before delivery and after
- Review before the lender sees the report
- Findings fed back to appraiser performance
Communication before escalation.
Clients should hear about an issue before it becomes a surprise.
In practice
- Status at milestones, not on request
- Access, scope and data problems raised as they appear
- A plan attached to every problem
Evidence behind every conclusion.
ROVs, revisions and valuation questions are handled through facts and professional standards.
In practice
- ROVs accepted on errors, data or bias concerns with documentation
- Comparables appropriate to the property and market
- No value outcome promised, ever
People before tickets.
When a file needs attention, someone owns it through resolution.
In practice
- One named contact per client
- Escalation to a person, not a queue
- Owned until the file can move
Professional respect.
Appraisers are valuation experts, not interchangeable vendors. Strong relationships build a network experienced professionals want to work with.
In practice
- Clear scope and fair, disclosed fees
- Legitimate, consolidated revision requests
- Assignments that match experience